Who are Cigno and what do they do?

Cigno are specialists in facilitating and managing short term Cash advances up to $1000. Unexpected Bills? Short on cash this month or in need of a short term financial boost? We’re here to help! Our focus is to provide a quick, easy and quality service of loan management and enable every Australian access to a short term financial solution. We believe in giving everyone a fair go and will do our best to assist our customers in every situation by considering all applications. Our quick, easy and non-invasive application process provides customers with a user experience second to none.

We always encourage our customers to only borrow when they need to, and to always borrow what they need and can afford to repay.

Is Cigno a Lender?

No, Cigno acts as an agent to help you obtain a loan from Lenders. Currently, our choice lender is Gold Silver Standard Finance Pty Ltd.

Do I have to use Cigno to get a loan from Gold-Silver Standard Finance Pty Ltd?

No, if you do not want to use Cigno’s services simply select option 1 on your loan application and you will be referred directly to Gold-Silver Standard Finance.

We do not receive any commissions or payments for referring you, we think it’s important that you have the right to choose for yourself.

What time is the Cigno office open?

Our office hours are: Monday to Friday – 9.00am to 5.00pm Queensland time. Closed on Weekends and Public Holidays. Note: – All times are Australian Eastern Standard Time (AEST)

How can I contact Cigno?

Contact us via any of the following:

Phone – 1300 88 23 24

Fax – 1300 66 14 15

Email – info@cignoloans.com.au

What is the term of the loan’s that Cigno can help me with?

The cash loans that Cigno helps you to apply for are designed to be a short term solution. You should only ever borrow as little as you need and look to pay it back as quickly as you can. The maximum term of our advances is 62 days and the first repayment must be within 20 days of the advance being taken.

What is the cost of the loan’s that Cigno can help me with?

Loans from Gold-Silver Standard Finance cost a flat fee equating to 5% of the amount that you borrowed.  The fee is charged on the day that you take the loan and is payable as part of your repayment schedule.

Extra fees and charges are applicable if you choose to use Cigno’s services.

What are the implications of Non-Payments

Here at Cigno we understand that sometimes unexpected things happen and therefore we do not charge a default interest rate or place a listing on your credit file.

However, it is important that you contact us prior to a payment failing to change or postpone the payment – even if the payment has already failed. Remember we are here to help not make things worse so get in touch.

We do charge fees which are determined by the number of defaults associated with a particular account and also the collection procedures required. We may attempt a lessor or greater amount on the subsequent payment to ensure payment clears.

If we do not receive contact or are unable to contact you via our collection practices, you may be referred to an external debt collector. Click here to view our Fee Table.

How soon will I receive my funds?

Once approved if you choose to utilise our same day deposit service you could have the funds in your account within hours. If you choose our cheaper option you will receive the cash advance by 11am (AEST) the next day.

How much can I borrow?

If you choose to use Cigno’s services, we can help you with cash advances up to $500 which are determined by your income and ability to afford the repayments. This information is gathered using your bank statement.

Once you are an existing customer it gets easier as long as your circumstances don’t change and if you maintain a good payment history, we may be able to increase your maximum loan amount.

We review and consider all applications made and endeavor to help where we can.

What is Credit Sense?

Credit Sense is a third party provider that supply us with your bank statement using your internet banking so that we can assess your application.

How do I know my Internet Banking will remain secure?

We do not keep your internet banking credentials. Your credentials are encrypted when you enter them, passed to your bank to gain access to your transaction history and then permanently deleted. If you need to resubmit your bank statement using Credit Sense again, you will need to re-enter your internet banking credentials.

How can I apply?

At Cigno you can apply either online via our quick application simply Click Here

How do I qualify?

Qualifying is simple! All we require is our quick application which tells us who you are and the best way to contact you. We also need a bank statement that demonstrates a regular income and that you are able to afford to repay the loan and our service fees.

Cigno is a responsible service company.  We are not a lender however part of our service to you is to do a preliminary assessment of your circumstances to ensure any loan that we assist you to apply for is suitable for your needs.  Therefore, we may ask you for other personal Identification to ensure that you qualify, this may include Passport Number, Drivers Licence, Proof of Age card, Birth certificate etc.

Note: Bank Accounts must be in your name and cannot be Online Savings accounts or online only accounts.

How long does it take to get a loan?

Get back to the important things in life, Our Fast application takes only a few minutes to complete.

Once your application is received we will process and let you know within hours whether you have been approved. All applications received and approved before 2.40pm can receive funds the same day depending on the service you choose!

Applications over the phone may take a little bit longer but are still a very easy process

Applying in the future?

Simply click here to use our Member Portal and access your own personalised platform to manage and apply for any of our services. You simply access with the username and password you created the first time you applied.

Can I borrow while I have an active Loan?

All existing customer applications made while a loan is still active are assessed on a case by case basis. We always try our best to help our customers.

How can I change contact information?

It is important that we have up to date contact information for all our customers. You can update contact information via our customer portal or call us and we can assist over the phone.

How long does it take for Cigno to receive my payment?

Direct debit payments generally take two working days to clear into our account.

Will you remind me about upcoming payments?

Yes, it’s all part of our service!

Every time you borrow using Cigno as your helper, you will be emailed with your repayment dates. We also send an SMS reminder two working days before payment is due.

Don’t forget that it is still your responsibility to remember when your payments are due.

Can I Change or Postpone a payment?

Yes you can!

Any changes can be requested via the existing customer portal or over the phone. The latest a change can be made is by close of business on the day before the payment is due.

Unfortunately, we cannot stop a payment the day it’s due, as they are all sent to the banks for processing by our third party direct debit provider early morning on the day.

Once the payment has been up loaded for processing there is nothing we can do to stop it from being attempted.

What do I do if my payment fails?

If your payment fails, or if you think it might, it is very important to contact us to prevent or minimise dishonour fees. We understand that unpredictable things come up and are here to help. We can only assist if we hear from you.

What methods can I use to make payments?

Our preferred method of payment is via Direct Debit. This way we eliminate the hassle of manual payments and we’re able to remind our customers when payment is due.

Depending on circumstance we are able to acept other forms of payment Via direct deposit or electronic transfer, Money Order or Credit/Debit Card (Additional fees apply).

If you have any other questions now or in the future please contact us. We look forward to hearing from you.

1st Time Borrower

How can I apply?

At Cigno you can apply either online via our quick application or if you would rather talk to someone you can give us a call on 1300 88 23 24

How do I qualify?

Qualifying for a Payday Advance is simple! All we require is our quick application which tells us who you are and the best way to contact you. We also need a bank statement that demonstrates a regular income and that you are able to afford to repay the loan and service fees.

Cigno is a responsible lender and may ask you for other personal Identification to ensure that you qualify, this may include Passport Number, Drivers Licence, Proof of Age card, Birth certificate etc.

Note: Bank Accounts must be in your name and cannot be for Online Savings accounts or online only accounts.

How long does it take to get a loan?

Get back to the important things in life, Our Fast application takes only a few minutes to complete.

Once your application is received we will process and let you know within hours whether you have been approved. All applications received and approved before 2.40pm can receive funds the same day depending on the service you choose!

Applications over the phone may take a little bit longer but are still a very easy process.

Repeat Customers

Applying in the future?

Simply click apply on our website, select existing customer and use our existing customer portal with the username and password you created the first time you applied. Its even faster and can also be used to view and manage your loan.

Can I borrow while I have an active Loan?

All existing customer applications made while a loan is still active are assessed on a case by case basis. We always try our best to help our customers.

How can I change contact information?

It is important that we have up to date contact information for all our customers. You can update contact information via our customer portal or call us and we can assist over the phone.

Payment

How long does it take for Cigno to receive my payment?

Direct debit payments generally take two working days to clear into our account.

Will you remind me about upcoming payments?

Yes it’s all part of our service!

Every time you borrow with Cigno you will be emailed with your repayment dates. We also send an SMS reminder two working days before payment is due.

Despite our reminders it is still the customers responsibility to remember when their payments are due as per their credit contract.

Can I Change or Postpone a payment?

Yes, and with us a Change of payment will not affect your credit limit or your credit limit increasing in the future.

Any changes can be requested via the existing customer portal or over the phone. Changes can only be made if we receive notice the working day before a payment is due, within office hours at the very latest.

Unfortunately, we cannot stop a payment the day it’s due, as they are all sent to the banks for processing by our third party direct debit provider early morning on the day.

Once the payment has been up loaded for processing there is nothing we can do to stop it from being attempted.

What do I do if my payment fails?

If your payment fails, or if you think it might, it is very important to contact us to prevent or minimise dishonor fees. We understand that unpredictable things come up and are here to help. We can only assist if we hear form you.

What methods can I use to make payments?

Our preferred method of payment is via Direct Debit. This way we eliminate the hassle of manual payments and we’re able to remind our customers when payment is due.

Depending on circumstance we are able to acept other forms of payment Via direct deposit or electronic transfer, Money Order or Credit/Debit Card (Additional fees apply).

If you have any other questions now or in the future please contact us. We look forward to hearing from you.