Cigno’s Responsible Preliminary Assessment

Responsible Preliminary Assessment

At Cigno we take all responsibilities with a serious nature. We aim to serve all of our customers well, and try to assist with solving the circumstance that they are in by considering all applications.

When assessing our applications, we have no interest in approving amounts that clearly cannot be repaid. All applications undertake a full review for affordability and are only ever approved for an amount that is deemed to be repayable based on income and expenditure.

Knowing Your Loan

Throughout the life of your loan, you will always be in a position to know exactly what’s happening keeping you fully in control. Our Member Portal will enable you to check your upcoming payment amounts, change the amount that you are paying and postpone payments when things are a little too much. In addition to this, you can download your own Account Statement at any given point and confirm your total amount outstanding to repay.

Our call centre will also enable you to contact via call, SMS or email for fast responses to information regarding your loan.

Sending Your Bank Statement

One of the best ways our assessment staff can securely review your affordability for a loan amount is through a bank statement examination. This will show a clear reflection of your income and immediate expenses thus enabling a clear calculation for a loan amount.

Borrowing What You Need

Our application assessment program means that your loan will only be approved for an amount in which we know you can afford based around the income and expenses you provide. We will also provide you with a range of repayment options so you can select the loan that is best suited to your needs.

No Catches, No Hidden Fees, No Worries

All of our fees and charges are located on our website within our ‘Costs’ section as well as within our ‘Disclosures and Authorisations.’ Furthermore, upon agreeing to your loan contract we give you an easy to read breakdown of the loan in terms of its repayments. This means there will be no surprises when you finalise your loan.