General Questions

Who are Cigno and what do they do?

Cigno is an emergency cash specialist. Our role is to act as your agent in relation to applying for and managing loans. Our services include:

  • assisting you to source credit from a lender using Cigno’s quick and easy application process;
  • collecting and collating your details and verification documents required to submit a credit application with a lender on your behalf;
  • conducting an assessment of your credit application prior to submitting to a lender;
  • presenting the finalised credit application to a lender in a particular format to ensure the fastest response possible;
  • communicating with a lender concerning your credit application;
    agreeing with the lender to make payments on your behalf as and when due under the Loan Agreement; and
  • provide ongoing management services to you , including:
    • ongoing access to the Cigno customer service team;
    • ongoing access to all Cigno online resources and the member portal;
    • corresponding on your behalf with the lender regarding your loan agreement;
    • collecting and processing payments owed by you to the lender;
    • providing regular payment reminders via email and SMS;
    • providing regular account statements and upon request;
    • assisting you to change or modify your payment schedule; and
    • facilitating all other services and reconciliations related to your Cigno account and the loan agreement

Through us you can receive up to $1000 in your account today with manageable repayment options.

Is Cigno a Lender?

No, Cigno acts as an agent to help you obtain a loan from Lenders.

Do I have to use Cigno to get a loan from lenders such as BSF Solutions Pty Ltd?

No, if you do not want to use Cigno’s services you can simply select the option to continue directly with the lender on your loan application and you will be referred directly to the lenders page.

We do not receive any commissions or payments for referring you, we think it’s important that you have the right to choose for yourself.

What time is the Cigno office open?

Cigno runs 24/7 online operations! Apply anytime, even on weekends and get a response!

If you wish to call our office, our phone lines are open Monday to Sunday between 9.00am and 5.00pm. All times are Australian Eastern Standard Time (AEST)

Please note that Public Holidays may affect the phone lines opening times.

How can I contact Cigno?

Contact us via any of the following:

Phone – (07) 5644 3500
Fax – 1300 66 14 15
Email – info@cignoloans.com.au

What are the implications of Non-Payments?

Here at Cigno we understand that sometimes unexpected things happen. A default will not result in a negative mark on your credit file. Remember we are here to help not make things worse and it is always best if you contact us prior to a payment failing. This way we can arrange for a change to your payment schedule and reduce extra costs. However, it is very important you contact us, even if it is after the payment has already failed.

Fees are payable when a payment defaults and for the subsequent collections action in accordance with any Service Agreement you have entered into with us.

If we do not receive contact or are unable to contact you via our collection practices, you may be referred to an external debt collector.

How soon will I receive my funds?

Applications finalised before 5.00pm (AEST) will typically receive their funds on the day same day. Applications finalised outside of this time will typically receive the funds the following day.

Note: This is subject to your bank as well as weekends and public holidays.

How much can I borrow?

If you choose to use Cigno’s services, we act as your agent in applying for loans up to $1000. Lenders will typically assess the maximum loan amount based on your income and ability to afford the repayments which is determined using your bank statement.

We accept all applications and we do our best to obtain a solution that suits your needs.

What is Credit Sense?

Credit Sense is a third-party provider that supply us with your bank statement via your internet banking.

How do I know my Internet Banking will remain secure?

We do not keep your internet banking credentials. Your credentials are encrypted when you enter them, passed to your bank to gain access to your transaction history and then permanently deleted. If you need to resubmit your bank statement using Credit Sense again, you will need to re-enter your internet banking credentials.

If you would prefer not to use Credit Sense, you have the option to manually send us a copy of your statement.

How can I apply?

At Cigno you can apply either online via our quick application or if you would rather talk to someone you can give us a call on (07) 5644 3500.

How do I qualify?

Simply fill out our quick application and submit a bank statement that includes the last 90 days. Cigno will collate your information and act as your agent to obtain pre-approval for a loan.

Cigno and the lender will require proof of identification such as a Drivers’s Licence or Proof of Age card and may require other information to finalise the application. We will advise you if this is the case.

Note: Bank Accounts must be in your name and cannot be for Online Savings accounts or online-only accounts.

Applying in the future?

Simply click here to use our Member Portal and access your own personalised platform to manage and apply for any of our services. You simply access with the username and password you created the first time you applied.

Can I apply on a weekend?

Apply anywhere, anytime using Cigno! We offer a 24/7 online platform which enables you to apply and if approved receive the loan from the lender via transfer over the weekend* when you need it.

*Subject to banking limitations and clearance times

How can I change contact information?

It is important that we have up-to-date contact information for all our customers. You can update contact information via our Member Portal or call us and we can assist over the phone.

How long does it take for Cigno to receive my payment?

Different payment services can vary. Direct debit payments generally take two working days to clear into our account. However, if you pay directly in to our account via a cash payment this will clear on the day.

Will you remind me about upcoming payments?

Yes, it’s all part of our service!

As your agent, Cigno will email you your repayment dates and send repayment reminders via email and SMS two working days before payment is due.

Don’t forget that it is still your responsibility to remember when your payments are due and ensure there are funds available for payment.

What is your refund policy and procedure?

Daily, Cigno will process any outstanding refunds. When a refund is approved to be processed, you can expect a return of your funds to your nominated account on file within 72 hours.

Will I get my money if its a public holiday?

If you are approved, the lender will transfer the funds on a public holiday however the availability of the funds will depend on your banking institute.

What do I do if my payment fails?

If your payment fails, or if you think it might, it is very important to contact us to prevent or minimise default fees. We understand that unpredictable things come up and are here to help. We can only assist if we hear from you.

What methods can I use to make payments?

Our preferred method of payment is via Direct Debit. This way we eliminate the hassle of manual payments and we are able to remind our customers when payment is due.

Depending on circumstance we are able to accept other forms of payment via direct deposit or electronic transfer.

Can I Change or Postpone a payment?

Yes you can!

Any changes can be requested via the Member Portal or over the phone. The latest a change can be made is by close of business on the day before the payment is due.

Unfortunately, we cannot stop a payment the day it’s due, as they are all sent to the banks for processing by our third-party direct debit provider early morning on the day.

Once the payment has been up loaded for processing there is nothing we can do to stop it from being attempted.

1st Time Borrower

How can I apply?

At Cigno you can apply either online via our quick application or if you would rather talk to someone you can give us a call on (07) 5644 3500.

How do I qualify?

Simply fill out our quick application and submit a bank statement that includes the last 90 days. Cigno will collate your information and act as your agent to obtain pre-approval for a loan.

Cigno and the lender may require proof of identification such as a Drivers’s Licence or Proof of Age card and may require other information to finalise the application. We will advise you if this is the case.

Note: Bank Accounts must be in your name and cannot be for Online Savings accounts or online-only accounts.

Repeat Customers

Applying in the future?

Simply click here to use our Member Portal and access your own personalised platform to manage and apply for any of our services. You simply access with the username and password you created the first time you applied.

How can I change contact information?

It is important that we have up-to-date contact information for all our customers. You can update contact information via our Member Portal or call us and we can assist over the phone.

Payment

How long does it take for Cigno to receive my payment?

Direct debit payments generally take two working days to clear into our account.

Will you remind me about upcoming payments?

Yes, it’s all part of our service!

Every time you borrow using Cigno as your helper, you will be emailed with your repayment dates. We also send an SMS reminder two working days before payment is due.

Don’t forget that it is still your responsibility to remember when your payments are due.

Can I Change or Postpone a payment?

Yes you can!

Any changes can be requested via the Member Portal or over the phone. The latest a change can be made is by close of business on the day before the payment is due.

Unfortunately, we cannot stop a payment the day it’s due, as they are all sent to the banks for processing by our third-party direct debit provider early morning on the day.

Once the payment has been uploaded for processing there is nothing we can do to stop it from being attempted.

What do I do if my payment fails?

If your payment fails, or if you think it might, it is very important to contact us to prevent or minimise default fees. We understand that unpredictable things come up and we are here to help. We can only assist if we hear from you.

What methods can I use to make payments?

Our preferred method of payment is via Direct Debit. This way we eliminate the hassle of manual payments and we are able to remind our customers when payment is due.

Depending on circumstance we are able to accept other forms of payment via direct deposit or electronic transfer.

If you have any other questions now or in the future please contact us. We look forward to hearing from you.